THE OTHER GROWTH CONSTRAINT

Your field team can be full while the back office is holding growth back

The trucks are not always the constraint. Dispatch, customer service, invoicing, collections, permits and operations management are the layer that decides how much work your field team can actually absorb.

Start hiring Find the capacity hidden behind the field operation.

Dispatch, CSR and back office seatsSenior nearshore operatorsFull-time talent in 14 days on average

THE OPERATIONAL PROOF

The team that changed the capacity question

“We’re up to six across our operations now, and I wouldn’t build my team any other way.”

Natasha LandryOwner, Landry Mechanical

“Our booking rate is 91%. Nexstar best-in-class is 80%. Our marketing company says they do not see this level of booking at any other company.”

Landry MechanicalCase study · Six placements in five months

ABOUT THE OPERATIONS LAYER

Questions about the back-office bottleneck

Which seats can Opus support?

Dispatch and scheduling, CSR operations, back-office processing and operations management are the four core functions described in the Opus home-services model.

Do these roles need to be local?

The field layer does. The operations layer runs on phones and software, so those seats can be staffed by senior nearshore professionals working your business hours.

Which seat should we fill first?

Usually the role consuming the owner's day or creating the clearest operational constraint. If the whole layer is strained, a senior operations manager can be the compounding first move.

How quickly can the capacity arrive?

Opus places full-time talent in fourteen days on average, with a shortlist typically ready in about five days.

REMOVE THE HIDDEN CONSTRAINT

Give growth the back-office capacity the field team is waiting for

Tell us where work is getting stuck between the phone, the office and the truck. Opus will help you fill the seat behind it.

Start hiring